Contact Us
Got a question about one of our reviews, a correction to flag, or feedback on how we cover US online casinos? This page has everything you need to reach the team behind American Online Casinos.
How to Reach Us
The best way to get in touch is by email. Write to us at [email protected] and we'll aim to respond within 48 hours on business days. Please include as much detail as you can — the casino name, page URL or specific issue — so we can help you as quickly as possible.
What We Can Help With
- Review queries: If you believe information on one of our casino or bonus pages is out of date or inaccurate, let us know. We take factual accuracy seriously and review flagged content promptly.
- Editorial feedback: Suggestions on how we can improve our coverage, comparisons or site structure are always welcome.
- Partnership and press enquiries: If you represent a licensed US-facing casino or an industry organisation and want to discuss how we work, please reach out with full details of your organisation.
- Responsible gambling concerns: If you have a concern about gambling-related content on this site, or if you need signposting to support services, please see our responsible gambling guidance or contact us directly and we will do our best to help.
- Technical issues: Broken links, display problems or anything that isn't working as expected — email us with the URL and a brief description.
What We Cannot Do
We are an independent comparison and review site, not a casino operator. That means we are not able to:
- Access your casino account or process withdrawals on your behalf
- Resolve disputes between you and a casino operator directly
- Offer legal or financial advice
If you have a complaint about a specific casino, your first step should be to contact that casino's customer support team. If the matter is unresolved, you may be able to escalate to the relevant state gaming regulator where the casino holds its licence.
About This Site
American Online Casinos researches and reviews online casinos available to US residents, with a focus on licensed, regulated platforms. Our editorial process looks at bonus terms, game ranges, payment options, security standards and responsible gambling tools. You can read more about how we work and who we are on our About Us page.
We want to be clear about how this site operates: some of the casinos featured on our pages are commercial partners, and we may earn a commission if you visit them through a link on this site. That relationship does not influence editorial rankings or ratings — our methodology is independent. Our Terms and Conditions set out the full detail of how the site works and the basis on which we publish reviews.
Responsible Gambling
If gambling has stopped being fun, or is causing financial or personal stress, please reach out for support. The National Council on Problem Gambling (NCPG) helpline is available 24/7 at 1-800-522-4700. You can also visit ncpgambling.org for resources, or use your state's self-exclusion programme to restrict access to gambling platforms. Our responsible gambling page has more detail on the tools and services available to US players.
Response Times
We aim to reply to all emails within 48 hours. During busy periods it may take a little longer, but we read every message. If you have not heard back after five business days, please resend your email in case it was caught by a spam filter.